At the same time, they also do not turn to friends, but prefer to trust influential persons in a specific field. Guests do not need to interact with people to check in at the Sextant Hotel. From a computer monitor, they are greeted by a virtual concierge located thousands of kilometers away from the hotel. And a glass of whiskey from the machine will help them relax after a difficult flight (if, of course, they are lucky enough to meet a human employee who will check their documents. This is how hotel automation works: wall monitors and chatbots replace personal interaction with staff, and the business model is built on partnerships with thirdparty technology and service providers.
Let's talk about several such projects. Virtual employees Sextant Stays, a startup, owns and manages condominiums and singlefamily homes in Fort Lauderdale, Miami and New Orleans. Guests staying at The Lola, the historic Sextant building in New Orleans, are greeted by the smiling face of a woman who greets Switzerland WhatsApp Number List them from a tabletsized monitor. Depending on the location, the monitor can be placed on a support with wheels or on the wall. Sextant has virtual concierges based in the Philippines. One day one of them may be welcoming guests in New Orleans and the next in Miami. Sonder is another company that manages hotels and apartments in countries around the world.
It also uses an automated selfcheckin system and digital tools to request room cleaning and other services. Unlike Sextant, Sonder does not have virtual concierges. According to Sonder COO Diksha Hebbar, the company's major markets and facilities, especially hotels, are staffed by staff who live in the same city. Sextant's approach of hiring foreign workers, such as virtual concierges, is "very rare," Hebbar says. This allows Sextant to cut costs: instead of the employees required under traditional conditions, they only need to pay . Sextant has fulltime employees from the Philippines.